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Actions on the Orders page

Send confirmations, shipping updates, review requests and upsells to selected orders straight from Shopify.

Orders · 3 selected · ⋯
Send order confirmation
Send shipping update
Ask for a review
Send upsell offer
Ask for InstaPay deposit
Message customers on WhatsApp
Send order confirmation

Sends the order confirmation with Confirm / Cancel buttons on WhatsApp. Designed for COD and unpaid orders.

Prevent duplicate sendsOrders that already received this message are skipped.
Send 3 messages

Six Wapify actions on Shopify's own bulk menu. You never have to leave the Orders page to send something.

Automations cover the normal path. These six actions cover everything else: orders placed before you installed Wapify, a customer who needs chasing, a tracking number added late, or a batch you want to confirm right now.

Where to find them

In Shopify: Orders → select one or more orders → the ⋯ (More actions) menu. Wapify's actions appear alongside Shopify's own.

They're separate menu items rather than one combined "Wapify" entry, so you can see at a glance what's available without opening a submenu.

The six actions

Send order confirmationThe COD confirmation with its Confirm and Cancel buttons. Designed for cash-on-delivery and unpaid orders. Also offers the confirmation reminder for orders still waiting on a reply.
Send shipping updateThe fulfillment message, with a tracking button when the fulfillment has one.
Ask for a reviewThe review request. Only delivered orders receive it — if none of your selection is delivered, the action says so rather than sending something premature.
Send upsell offerThe upsell carousel, using the product selection and discount configured on the automation.
Ask for InstaPay depositThe deposit request, using the amount and payment link configured on the automation. Egyptian stores only — elsewhere the dialog says the action isn't available. See InstaPay deposit.
Message customers on WhatsAppOpens a conversation with the customer on every selected order — one of them or fifty. Inside WhatsApp's 24-hour window you type a free-form message; outside it you pick an approved template, in one language or each customer's own. Pro

Prevent duplicate sends

Every bulk action carries this checkbox, ticked by default. Ticked, orders that already received that message are skipped, and Wapify tells you how many. Unticked, every selected order gets the message — including ones that already had it.

Untick it deliberately, not by habit. Sending the same customer the same confirmation twice is the fastest way to get a WhatsApp number reported.

How manual sends differ from automated ones

  • They ignore the configured delay. You asked for it now.
  • They ignore quiet hours — same reasoning.
  • They don't need the automation switched on. Reaching for the action is the decision the switch makes for automatic sends, so the message goes out either way — with the automation's saved template and settings.
  • You can pick the language. Each dialog has a Language picker, which opens on whatever the automation is set to. Automatic (customer's language) writes to each customer in the language they used at checkout — so one selection can go out in two languages — while English or العربية force one for that send only. Your automation's own setting is never changed.
  • They still count against your allowance, exactly like automated sends.
  • They still respect your plan. An action for an automation your plan doesn't include says "Not included in your current plan".
  • They appear in Logs like any other message.

What the dialog tells you before you send

Each action loads the selected orders first and reports anything that would stop the send:

This automation is turned offThe send still goes out — it just tells you nothing is being sent automatically.
No delivered orders in this selectionFor review requests, which only go to delivered orders.
No orders are waiting for a replyFor the confirmation reminder — everyone selected has already answered.
Plan limit reached / almost reachedYour monthly allowance is used up or nearly so. The dialog says so before you send rather than failing afterwards.
Reminders need the Growth planThe confirmation reminder is a Growth-and-above feature.
InstaPay isn't available for this storeThe deposit action ships to every store but only works in Egypt, so outside it the dialog says so instead of sending. It also stops if you haven't added your InstaPay payment link yet.
No phone number on this orderNothing to send to. On a multi-order selection those orders are listed and the rest still go.
Outside the 24-hour windowFor Message customers on WhatsApp — a conversation has closed, so it has to start with a template. Free-form typing is offered only when every selected customer's window is open.

When these are worth using

  • Just installed Wapify — confirm the COD orders already sitting in your admin.
  • A tracking number was added late — send the shipping update by hand.
  • Orders delivered before you installed — collect reviews retroactively.
  • A batch of unanswered confirmations — select them all and send the reminder.
  • A customer needs a real conversation — open a chat straight from their order, or message a whole batch of them at once.

If these actions don't appear in your ⋯ menu, they may not have been installed with your version of the app. Reinstalling from the App Store, or contacting support, resolves it.