Shipping fees request
Ask for the shipping fee when a customer refuses a Bosta parcel and refuses to pay the courier's FlexShip fee.
When a customer refuses a parcel, Bosta's courier asks them for a fee and collects it for you. That's FlexShip. Some customers pay, and some refuse. Shipping fees request asks the ones who refused for that fee on WhatsApp, and never messages anyone who paid the courier.
What fires it
Bosta reporting that the customer refused to pay the FlexShip fee. Not the delivery exception itself: a customer can refuse the parcel and still pay the courier, so a refusal alone never sends anything.
You need Bosta connected on the Connection page and FlexShip switched on in your Bosta account. Without an InstaPay link or Vodafone Cash number saved on the same page, the message can't go out, and Logs says why.
Before anything is sent
Wapify waits the time you set (3 hours by default), then checks Bosta again. Nothing goes out when:
- the parcel was delivered after all, or the fee was paid in the meantime;
- the customer answered No, I didn't or I asked to postpone to the Cancellation after shipping question;
- the order is already paid, or you've marked a payment on it as received;
- you already sent this customer a shipping-fee template from the Inbox in the last 3 days.
Each order is asked once, and quiet hours apply.
What the customer gets
- One message saying the order wasn't received and the shipping fee wasn't paid, with the amount from Bosta and where to send it.
- InstaPay comes with a button to your link. Vodafone Cash names your wallet number.
- An optional follow-up, sent once after the delay you pick. It stops if they pay, write back, or Bosta no longer says they refused.
In Shopify and the Inbox
- Order tag:
🚫 Refused to Pay Shipping, swapped for💰 Shipping Fee Paidwhen you mark it received. It comes off if the parcel is delivered. - Customer panel: a FlexShip note inside the order says whether they paid the courier or refused, and how much. This shows for every store with Bosta connected, even with the automation off.
- Chat: the chat wears a Shipping fees request badge, which you can also filter by, with Mark as received and Avoid. Avoid takes the badge off the chat and the tag off the order.
- Filters: add the Payment condition to list everyone who refused, or everyone who paid the courier.
Marking the fee as received doesn't change the order or its total. The parcel came back, so there's no balance left for a courier to collect.