Knowledge & tone of voice
What the agent reads about your store, how it learns the way your team writes, and the language it answers in.
Your website
Read it againNotes
What it understood
RebuildDelivery: Cairo and Giza 2–3 working days, EGP 60. Other governorates 3–5 working days, EGP 85. Cash on delivery.
Exchanges within 14 days, unworn and with tags.
Everything it knows about your store, and the summary it built from it. Correct the summary and save — that's what it reads before every answer.
The agent answers from two kinds of facts: your store's information, which you give it once and keep up to date, and your products and orders, which it reads live from Shopify every time. How it says it comes from your own team's replies and the rules you write.
Where its facts come from
If it isn't in there, it doesn't say it. It never invents a price, a delivery time or fee, a discount, a policy, a phone number or a link. A question it can't answer from what it knows always goes to your team as Human needed — there's no setting for that one.
Your website
Read my store reads your home page, your store's pages (About, FAQ, Size guide…), your shipping, refund and contact policies, and the shipping rates in your Shopify settings. It takes up to a minute. Terms of service and privacy policy are left out — legal wording isn't something customers ask about.
Product grids and prices on those pages are taken out before anything is kept: products are always read live, so a page's old "EGP 1,200" can never be quoted against today's price.
Once read, the button becomes Read it again. A new read replaces the last one completely, so press it after you change a policy or a page. Each page is listed with its address and length, and Remove drops one you don't want it to use.
A password-protected store can't be read — Wapify says so. Remove the password, or upload the same information as a file.
Files
Your FAQ, size charts, policies, product guides — PDF, Word (.docx), .txt, .md or .csv, up to 4 MB. Only the text is kept.
A scanned PDF is pictures of pages, with no text in it, so nothing can be read from it — upload a text version instead.
Notes
Anything else it should know: delivery days, offers, how to measure, what you never do. Give each note a title, write it as you'd tell a new member of your team, and press Add note.
Notes
Anything else it should know: delivery days, offers, how to measure, what you never do.What it understood
Every time its sources change — a new read, a file, a note, something removed — the agent writes a short summary of your business from all of them. It reads this summary before every answer, so it's worth a minute: correct anything that's wrong, then save.
Rebuild writes it again from your sources. A rebuilt summary replaces what you typed over the old one, so put lasting corrections in a note rather than only in the summary.
How it writes
On the Tone of voice tab, press Learn from my replies. It reads your team's replies in every chat a customer started — chats that began with an automatic message or a campaign are left out — describes how you write in a few lines, and picks example replies from across those chats. Replies with a phone number, an address, an order number or a link are skipped — they're a customer's details, not your tone of voice. It needs a handful of replies to learn from; with too few, it says so and you describe your tone of voice by hand.
How it writes
Learn from my replies- Short messages, one or two lines
- Calls customers حضرتك
- Prices as "1450 جنيه"
What you write in Your voice, your brand rules and your example replies come first. Where they say nothing, it writes like someone at your store who knows the answer: one to three short sentences, no pet names or stock customer-service phrases, an emoji at most — usually none — and a salam answered with وعليكم السلام first. It calls a product by its kind ("the dress") rather than its catalogue title; the card under its message carries the name.
Reply language
Arabic replies are casual Egyptian Arabic — the way people type on WhatsApp, polite and relaxed, never formal فصحى — unless your voice says otherwise.
Your customers are
How it addresses customers in Arabic, where the words change with who you're talking to (تحبي / تحب / حضرتك):
It never guesses a customer's gender from what they write.
Example replies
Real messages your team sent, up to eight. Learn from my replies fills them in, and you can paste your own or remove any. The agent copies the voice — how long, how warm, how prices are written — never the facts in them, so an old price in an example is never quoted.
Brand rules and its name
Every change shows in the test chat straight away, saved or not: change a rule and the last answer is written again with it. See Test it and switch it on.