Orders from a chat

A conversation about buying something is worth very little if turning it into an order means switching to Shopify, retyping an address and hunting for the variant. The Inbox keeps the customer's whole commercial history beside the thread, and can draft the order from the conversation itself.

The customer panel

Beside every chat sits what Wapify knows about the person: their name and phone, whether they match a Shopify customer record, their total spend, and their recent orders. Selecting a chat with no customer yet simply says so.

What each order card shows

• Order number and value, with a link to open it in Shopify.
• Where the parcel actually is — not Shopify's fulfillment status. "Fulfilled" means you handed it to a courier; the customer asking where their order is wants to know whether it's out for delivery, delivered, or failed. Wapify reports the parcel.
• Courier and tracking number when the fulfillment has one, and each parcel separately for split shipments.
• COD status — confirmed, cancelled, or awaiting an answer — for cash-on-delivery orders.
• The items, with a "+N more" when the order is long.

Linked orders

WhatsApp chats match to orders automatically by phone number. Messenger and Instagram chats have no phone number, so they need linking — either through the AI order matcher, or by hand with Find this customer's orders.

Linked orders are marked Linked by you and can be unlinked at any time. Linking is a view: nothing is sent to the customer, the Shopify order isn't modified, and no phone number is ever written onto a Messenger or Instagram chat.

Creating a COD order from a chat

When a customer has agreed to buy in the conversation, Create order drafts the whole thing from what was said.

1. Wapify reads the conversation

   It identifies the products discussed, matches them to your catalogue with the right variant, and pulls out the delivery details the customer gave — name, phone, address, city, governorate.

2. You check the draft

   Everything the AI inferred is marked Predicted by AI, and anything confirmed against Shopify is marked Verified in Shopify. If the customer has a saved address on file, you can use it instead of the one from the chat with one click.

3. Fill in what's missing

   Required fields are marked. Products can be searched and added by hand if the AI couldn't identify them — it says so plainly rather than guessing.

4. Press Create order

   A real Shopify order appears, marked cash on delivery, with your note attached if you added one. The chat confirms the order number.

Governorate and shipping

The governorate/province picker is built from your own Shopify shipping zones, so the order matches a rate you actually have. If your store has no shipping zones set up, Wapify tells you to add them — without zones it can't collect a governorate or price the delivery.

Stock is checked as you build: out-of-stock variants are marked, and available quantities are shown.

If the chat's window has closed

The order is still created — that part doesn't depend on WhatsApp. Wapify simply notes that no message can be sent in the chat until the customer writes again.

Sending a confirmation afterwards

Once the order exists, Send a confirmation message in this chat sends the same COD confirmation the automation would, with its Confirm and Cancel buttons — so the customer's tap tags the order exactly as it would for any other COD order.

Why this exists

Stores in COD markets take a large share of their orders through conversation rather than checkout. Those orders normally get typed into Shopify by hand, which is slow and is where wrong addresses come from. Drafting from the conversation removes the retyping and keeps the customer's own words as the source.