WapifyDocs

Wapify documentation

Everything Wapify does, written down.

Wapify turns Shopify order events into WhatsApp conversations — confirming cash-on-delivery orders, recovering carts, collecting reviews and answering customers, in English and Arabic. These docs cover every screen, setting and message in the app.

Start here Set up COD Confirmation

The three things Wapify does

Automations

Seven order-driven messages that go out on their own — confirmation, shipping, reviews, cancellations, upsells, restocks and abandoned carts.

 Inbox

Every reply lands in one real-time inbox alongside Messenger and Instagram, with an AI assistant and Shopify orders attached.

 Campaigns

One-off WhatsApp broadcasts to a segment you build from your own order history or a Shopify customer segment.

Around them sit the Feedback Center and Analytics, which turn the replies into something you can read. Underneath everything is Channels — the engine that decides which number and which apps you send from.

Browse the docs

Getting started

The three things Wapify does, the two pieces that power them, and how an order becomes a WhatsApp message.

  • How Wapify works
  • Install the app
  • Choose your WhatsApp number
  • Turn on your first automation
  • +2 more

Channels — the engine

Channels decide which number and which apps your messages come from. Everything else in Wapify runs on top of them.

  • Channels overview
  • Wapify's shared number
  • Your own WhatsApp number
  • Messenger & Instagram
  • +2 more

Automations

Seven order-driven automations on one page, grouped by what they do for the order.

  • Automations overview
  • COD Confirmation
  • Fulfillment
  • Ask for review
  • +5 more

Inbox

One real-time inbox for WhatsApp, Messenger and Instagram, wired to your Shopify orders.

  • Inbox overview
  • Conversations & filters
  • Replying to customers
  • AI in the Inbox
  • +1 more

Campaigns

One-off WhatsApp broadcasts to a segment of your customers, built in three steps.

  • Campaigns overview
  • Building an audience
  • The message & sending
  • Campaign results

Feedback Center

Everything customers told you — product reviews and cancellation reasons — in one moderation queue.

  • Feedback Center overview
  • Product reviews
  • Reviews on your storefront
  • Cancellation reasons

Analytics & Logs

Ten tabs of reporting — an overview, the Inbox, each of the seven automations, and campaigns.

  • Analytics
  • Message logs
  • Revenue attribution

Storefront & Shopify

The Notify me button on sold-out product pages — install it, style it, and place it where you want.

  • Back-in-stock widget
  • Actions on the Orders page

Plans & account

What each plan includes, monthly vs yearly, trials, upgrades and downgrades.

  • Plans & billing
  • Message limits
  • Settings

Help

Messages not sending, templates stuck in review, widgets missing from the theme, and other common fixes.

  • Troubleshooting
  • FAQ
  • Glossary