The home dashboard

The Dashboard is Wapify's home page — the first screen after you open the app. It does two jobs: it walks a new store through setup, then, once you're set up, it becomes a 30-day summary of what WhatsApp is doing for your business.

Getting around

Wapify's navigation lives in the Shopify sidebar, under the app's name:

The setup guide

Four steps, in an accordion at the top of the dashboard. Each one ticks itself off when the underlying thing is actually true — not when you click something — so the guide can't tell you you're set up when you aren't.

1. Connect your WhatsApp

   Completed either by connecting your own number, or by explicitly choosing to send from Wapify's number. Both are real choices, which is why simply installing doesn't tick it.

2. Start your first automation

   Ticks as soon as any automation is switched on. The summary then reads how many are active.

3. Place a test order

   Ticks the first time Wapify sends any message at all. Its summary becomes "First message sent", and it links straight to Logs.

4. Connect other channels

   Optional. Ticks when your Facebook Page or Instagram account is connected for the Inbox.

You can collapse the whole guide with the button in its header, and the choice sticks — including on another browser or computer. Once the first three steps are done, the guide disappears from the dashboard entirely and the analytics cards take over.

What's on the dashboard once you're set up

Your 30-day numbers

A row of cards summarising the last 30 days. These are deliberately hidden during setup, because a wall of zeroes tells a new store nothing.

• Messages sent — total sends and how many distinct customers they reached.
• Revenue via Wapify — orders Wapify can prove came from a message it sent. See Revenue attribution. Hidden on plans without revenue tracking, replaced by a card explaining which plan unlocks it.
• COD value confirmed — the total value of orders customers confirmed on WhatsApp.
• Customer ratings — average star rating and review count, plus your best-rated products.
• Top cancellation reasons — what customers said when they cancelled.

Automations

A grid of six automation cards showing which are Active, Inactive, or locked behind a higher plan. Clicking one opens it directly on the Automations page. This card stays on the dashboard permanently — it's how you get to a specific automation in one click, not just an onboarding placeholder.

Your plan

Your current plan, what it includes, and what the next plan up would add. If you've used up a monthly allowance, this is where it says so, with a direct link to upgrade.

Support

Shown while you're still setting up. Two ways to reach the team: a phone number and a WhatsApp chat, both answered Saturday–Thursday, 10:00–19:00 (GMT+2). Once setup is complete, this card gives way to the analytics cards — support is still reachable from the error screens and from these docs.

Feature requests

A link to Vote on features — a public list of what's planned, where you can upvote what you want most. The most-voted ideas move up the roadmap. It's genuinely used to prioritise, not a suggestion box.

App language

The dashboard carries the App language picker: English or العربية. It changes the entire Wapify interface, including switching the layout to right-to-left for Arabic. It is a separate setting from message language — you can run the admin in Arabic and message customers in English, or the reverse.

A note on the review prompt

At some point Wapify may ask you to review it on the Shopify App Store. That prompt is value-gated: it only ever appears after the app has actually done something for you — several confirmed COD orders, or an order it can attribute to a message. It is never shown to a store that hasn't seen a result yet.