Turn on your first automation

Automations are the reason most stores install Wapify, and COD Confirmation is the one to start with. Everything you need is on a single page — Automations in the left menu — where each automation is a card you expand, switch on, and configure.

Turn on COD Confirmation

1. Open Automations

   From the Wapify menu inside Shopify. The page lists all seven automations in three groups: Order updates, Follow up and Generate more sales. COD Confirmation is open by default.

2. Flip the master switch

   The toggle at the top of the card. Everything below it is dimmed while the automation is off — that dimming is deliberate, and it's how you can tell at a glance whether a setting is actually doing anything.

3. Choose the language

   The language picker sits above the message preview and applies to every automation at once. Pick English, Arabic, or Auto, which matches each customer's own language. See Message language.

4. Read the preview

   The right-hand column shows the exact message the customer will receive, with your store name, your currency and your settings already applied. If you change a setting, the preview changes with it.

5. Save

   A save bar appears at the top of the page as soon as something differs from what's stored. Nothing takes effect until you press Save, and Discard puts everything back.

What the customer actually gets

With the defaults, a customer who places a cash-on-delivery order receives one message with two buttons and a link to their order:

When the customer taps Confirm, the Shopify order is tagged ✅ COD Confirmed and its risk level drops to Low. Cancel opens a short in-chat form asking why, tags the order, and files the reason in your Feedback Center. Order Details opens their Shopify order status page.

Two settings worth a moment

Product inspection on delivery

A checkbox that changes one bolded sentence in the message — whether the customer may open and inspect the package before paying. It matters, because it is the sentence the customer will quote back to your courier. The help text under the checkbox quotes the exact wording that will be sent, in the language it will be sent in.

When to send

By default the confirmation goes out immediately. You can hold it for up to 12 hours — useful if you batch-process orders, or if you'd rather a late-night order be confirmed in the morning. (Wapify's quiet hours already prevent most middle-of-the-night sends for the other automations; COD confirmation is deliberately exempt, because a customer expecting a confirmation shouldn't be left waiting until 11am.)

The other six

Each has its own page with every setting explained, but here's what they do:

Next: prove it works

Reading a preview isn't the same as receiving the message. Before you leave setup, place a test order and watch it arrive on your own phone.