These Terms of Service (“Terms”) govern your access to and use of Wapify, a WhatsApp automation app for Shopify stores (“Wapify”, “we”, “us”). By installing or using Wapify, you agree to these Terms. If you do not agree, do not install or use the app.
1. The service
Wapify connects to your Shopify store and lets you send automated and manual WhatsApp messages to your customers — including cash-on-delivery confirmation, abandoned-cart recovery, shipping and order updates, cancellations, review requests, back-in-stock alerts, and upsells — and provides a two-way WhatsApp inbox. Messages are delivered through the WhatsApp Business Platform operated by Meta.
2. Eligibility and account
You must have an active Shopify store and the authority to install apps on it and to send messages to your store’s customers. You are responsible for maintaining the security of your store and for all activity that occurs through your use of Wapify.
3. Your responsibilities and acceptable use
You are solely responsible for the messages you send to your customers through Wapify and for the contacts you message. You agree that you will:
- Obtain any consent required by law before messaging your customers, and honor opt-out requests promptly;
- Comply with the WhatsApp Business Messaging Policy, Meta’s commerce and platform policies, and all applicable laws (including anti-spam, consumer-protection, and data-protection laws);
- Only message customers about their own orders and legitimate interactions with your store;
- Not send unlawful, deceptive, harassing, or prohibited content, and not use Wapify to send unsolicited bulk or spam messages.
You are the data controller for your customers’ personal data; Wapify acts as your processor. Your handling of that data must comply with applicable law and with our Privacy Policy.
4. WhatsApp and Meta
Use of the WhatsApp Business Platform is also subject to Meta’s own terms and policies. If you connect your own WhatsApp Business number, Meta may charge you directly for conversations at its standard rates; those charges are between you and Meta. Message templates must be reviewed and approved by Meta before they can be sent.
5. Plans, billing, and fees
- Wapify offers free and paid subscription plans with different features and monthly message quotas. Paid subscriptions are billed through Shopify Billing and appear on your regular Shopify invoice.
- Subscriptions renew automatically each billing cycle until cancelled. You can change or cancel your plan at any time; cancellation takes effect at the end of the current cycle unless stated otherwise.
- Message quotas apply to sends from Wapify’s shared number and reset monthly. Sends from your own connected number are not metered by Wapify; Meta bills those directly.
- We may change plan features and pricing; we will give reasonable notice of material changes, and changes do not apply retroactively to a cycle you have already paid for.
6. Third-party services
Wapify works with third-party services including Shopify, Meta/WhatsApp, and (optionally) Judge.me. We are not responsible for those services, their availability, or their acts and omissions. Your use of them is governed by their own terms.
7. Intellectual property
Wapify and all related software, content, and trademarks are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the app for your store while these Terms are in effect. You may not copy, modify, reverse-engineer, resell, or create derivative works from the app.
8. Disclaimers
Wapify is provided “as is” and “as available”, without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any message will be delivered — message delivery depends on Meta/WhatsApp, the customer’s device and network, and factors outside our control.
9. Limitation of liability
To the maximum extent permitted by law, Wapify will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the service will not exceed the amount you paid us for the service in the three (3) months before the event giving rise to the claim.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, and costs (including reasonable legal fees) arising from the messages you send, your use of the service, or your breach of these Terms or of any applicable law or third-party policy.
11. Termination
You may stop using Wapify at any time by uninstalling it from your store. We may suspend or terminate access if you breach these Terms, misuse the service, or where required to comply with law or platform policy. On termination, your data is handled as described in our Privacy Policy and Data Deletion page.
12. Changes to these Terms
We may update these Terms from time to time. When we do, we will update the “Last updated” date above, and material changes may be communicated to merchants in the app. Continued use after changes take effect means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law rules, and the courts located there will have jurisdiction, unless mandatory local law where you operate provides otherwise.
14. Contact us
Wapify — WhatsApp automation for Shopify stores.
WhatsApp: +20 109 044 8833
Email: attiaux@gmail.com
Wapify is an independent application built to work with Shopify stores. It is not endorsed by, sponsored by, or otherwise affiliated with Shopify Inc. Shopify is a trademark of Shopify Inc. WhatsApp is a trademark of Meta Platforms, Inc.